|
Best Buy Alerts Consumers
of Fraudulent
Spam E-mail |
You should contact their bank or credit card company if you think you've
been taken advantage of. You can also contact the credit-reporting bureaus:
- Equifax, (800) 525-6285
- Experian, (888) 397-3742
- TransUnion, (800) 680-7289
Anyone with questions about transactions with Best Buy.com can call (888) 237-8289 |
MINNEAPOLIS,
June 18, 2003 – Best Buy Co., Inc. (NYSE: BBY) reported today that as of late
afternoon, it became aware of an unauthorized and deceptive spam e-mail to consumers
titled “Fraud Alert.” This e-mail, which requests personal information (i.e.
social security number and credit card information), claims to come from the BestBuy.com
Fraud Department. This message is NOT from Best Buy. Best Buy is working with appropriate
authorities to quickly contain and resolve the situation.
The
privacy of personal consumer information is of the utmost importance to Best Buy. The
company is alerting consumers to contact their banks or credit card companies immediately
if they have replied to the fraudulent e-mail in any way.
The
company stated it is actively monitoring the situation and doing everything in its power
to alert consumers of this fraudulent act.
Best
Buy added that to its knowledge, no systems have been compromised, and its online business
is secure. If BestBuy.com customers want to check status of their online orders, they may
contact Best Buy Customer Care at 1-888-BESTBUY.
The fraudulent e-mails sent to consumers read as follows:
Dear customer,
Recently we have received an order made by using your personal credit card information.
This order was made online at our official BestBuy website on 06/19/2003.
Our Fraud Department has some suspicions regarding this order and we need you to visit a
special Fraud Department page at our web store where you can confirm or decline this
transaction by providing us with the correct information.
This e-mail address has been taken from National Credit Bureau.
Click the link below to visit a special Fraud Department page to resolve the cause of the
problem.
BestBuy.com/fraud_department.html
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ORDER# 1095619 - STATUS: SUSPENDED
ITEMS PURCHASED
------------------------------------------------------------------------------------------------------------------------------------------
Item No: 73890
CDA-9815 In-Dash CD Player/Ai-Changer Controller
Price: $387.65 Qty: 2 Total: $775.3
----------------------------------------------------------------------------------------------------
The order listed above has not yet been processed.
The reason for the delay in processing your order is:
UNVERIFIED SHIPPING ADDRESS
Information provided:
Shipping
41 WINHAM ST
Staten Island, NY
10306
United States
phone# 206-337-9843
In our effort to deter fraudulent transactions, we need your help in providing us with the
correct information. Your prompt response is needed to avoid any unauthorized charges to
your credit card.
Click the link below to visit a special Fraud Department page to resolve the cause of the
problem.
BestBuy.com/fraud_department.html |
